Terms and Conditions

1. Acceptance

By visiting SL MedTube, creating an account, placing a booking, or joining a consultation, you confirm that you have read and accepted these Terms and Conditions, our Privacy Policy, and our Return and Refund Policy. If you do not agree, do not use the service.

2. The service

SL MedTube provides technology to arrange and conduct remote consultations with Dr. Dilantha Rasanjan through the methods included in the selected package. A virtual consultation does not always replace an in-person examination, diagnostic test, hospital visit, or specialist referral. The doctor may advise you to obtain in-person or emergency care.

3. Eligibility and accounts

You must provide accurate, current, and complete information; verify your mobile number; protect your password and OTPs; and promptly update relevant details. You are responsible for activity conducted through your account unless you promptly report unauthorized use. You may not impersonate another person, transfer your account, or allow unrelated people to use your consultation access.

4. Bookings and package periods

A booking request is not confirmed until the required payment has been verified and the doctor confirms the booking. Each package states its duration in days and permitted communication methods. Consultation access is available only during the confirmed package period. Unused time does not automatically extend the package. Dates may be rescheduled by agreement where reasonably possible.

5. Payments

Prices are displayed in Sri Lankan Rupees unless stated otherwise. Card payments are processed through PayHere and are subject to its secure payment process. Bank transfers remain pending until the doctor or an authorized administrator verifies payment. You are responsible for accurate payment references and charges imposed by your bank or payment provider.

6. Cancellations and refunds

Eligibility, exclusions, request deadlines, and processing methods are described in our Return and Refund Policy, which forms part of these terms. Contact support first if you dispute a payment so the matter can be investigated.

7. Patient responsibilities

You must provide truthful and relevant information about symptoms, medicines, allergies, medical history, pregnancy status, and other matters that may affect care. Follow prescriptions and medical advice only as directed, ask questions if instructions are unclear, and seek further care if symptoms persist or worsen. Do not delay urgent treatment while waiting for an online response.

8. Communication and availability

Response times may vary according to the doctor’s availability and package. Text messages are not guaranteed an immediate response. Voice and video require a compatible device, browser permissions, and reliable internet. Where one included method is temporarily unavailable, another included method may be used when clinically appropriate.

9. Acceptable use

You must not harass or threaten another user; send unlawful, abusive, fraudulent, or misleading material; upload malware or unrelated files; record a consultation without all required consent; attempt to access another account or booking; interfere with platform security; scrape the service; or use it in violation of law. We may restrict or suspend access where reasonably necessary to protect people, records, payments, or the platform.

10. Prescriptions and clinical decisions

Any diagnosis, prescription, certificate, referral, or treatment remains a professional clinical decision. A requested medicine or document is not guaranteed. Certain conditions, medicines, or documents may require an in-person assessment or additional verification.

11. Intellectual property

The SL MedTube name, interface, software, written content, branding, and original materials are protected by applicable rights. You receive a limited, personal, non-transferable right to use the service for its intended purpose. You remain responsible for information you submit and permit us to process it as needed to provide, protect, and administer the service.

12. Third-party services

SMS, email, payment, banking, hosting, and internet services may be supplied by third parties. Their own terms and privacy practices may apply. SL MedTube is not responsible for an outage or act outside its reasonable control, but will take reasonable steps to restore or provide an appropriate alternative for affected platform services.

13. Disclaimers and liability

We use reasonable care to keep the platform secure and available, but do not promise uninterrupted or error-free operation. To the extent permitted by law, SL MedTube is not responsible for indirect or consequential losses arising solely from internet failure, incompatible equipment, unauthorized account use caused by failure to protect credentials, or circumstances beyond reasonable control. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.

14. Suspension and termination

You may stop using the service at any time, subject to outstanding bookings, payments, and legally required record retention. We may suspend or terminate an account for material breach, fraud, non-payment, abusive conduct, security risk, or legal necessity. Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue.

15. Changes, governing law, and contact

We may update these terms to reflect service, security, legal, or operational changes. Updated terms take effect when published with a revised effective date, subject to any notice required by law. These terms are governed by the laws of Sri Lanka, and disputes are subject to the jurisdiction of the competent courts of Sri Lanka. Questions may be sent to [email protected].